Minimize Downtime with 24/7/365 Proactive Service & Support

Cybertrol provides 24/7/365 support both during your project and after implementation to adjust to changing needs and ensure your facility continues to perform with minimal downtime. We deliver both remote and on-site support from our team of engineering experts and technicians with proactive responsiveness to get ahead of issues before they occur.

24/7/365 Phone Support: 800-554-5104

Immediate Assistance & Response Time

Our support team takes pride in its unwavering commitment to providing immediate assistance whenever our clients need it most. With our impressive response time of less than 15 minutes, we ensure that our clients' concerns are addressed swiftly and efficiently. This rapid response time plays a crucial role in resolving issues promptly, minimizing downtime, and ensuring uninterrupted operations. Whether it's hardware troubleshooting, software glitches, network hiccups, or cybersecurity concerns, our team is always ready to act with speed and precision, alleviating any disruptions and offering peace of mind to our clients. With our ongoing hardware and software support, Cybertrol offers contract engineers to show up on the spot, along with the ability to perform diagnostics remotely. We understand that every minute counts. Our dedication to quick response times sets us apart as a reliable and client-focused support partner.

Our Inclusive Approach

Cybertrol relies on an inclusive support approach that caters to the diverse needs of all our clients. We are committed to offering assistance to both customers with support contracts and those without. While our support contracts offer the advantage of priority service, we never compromise on providing timely support to all our clients. Our dedication to inclusivity is deeply rooted in our client-centric philosophy, and we strive to ensure that you receive the attention and help you deserve. Regardless of your contract status, our support team is always here to listen, understand, and address your concerns with the utmost care and professionalism. With this inclusive approach, we aim to foster strong and lasting relationships with our clients, built on trust, transparency, and the assurance that their satisfaction remains our topmost priority.

Service and Support
Industrial IT OT Support and Service
On Site Service and Support

Managed Services

We offer comprehensive managed services that cater to all aspects of your industrial IT/OT infrastructure:

  • Seamless support for your IDC, software, and network ensures optimized performance month after month.
  • Cutting-edge remote monitoring and management tools to proactively detect and address issues, minimizing disruptions and risks.
  • Robust backup solutions safeguard your critical data, ensuring its protection and accessibility.
  • As an MSP (Managed Service Provider) program participant, receive detailed monthly reports for valuable insights into your industrial IT/OT environment.

We are dedicated to providing you with the best software license support for a range of products, including VMware, Symantec Antivirus, ThinManager, Duo Security, and Rockwell Automation TechConnect. Cybertrol will administer all ongoing software license renewals, version upgrades (for software under support), and patching as well as applicable hardware renewals and updates. With our Production System Backup, powered by Veeam's Backup and Replication software, we ensure the correct operation and security of 25x virtual machines for one year, safeguarding your critical data and systems. For enhanced security, we manage and support Duo Multi-factor Authentication for 20x users annually, with the flexibility to add more users as needed through a change order. At Cybertrol, we take care of the details, even handling the procurement of the Rockwell Automation TechConnect agreement for you.

On-Site Services

For any incident unable to be resolved via remote support, a member of the Cybertrol team will be on-site to assess the situation and reach a solution. Our support contracts include an annual planning and review meeting to review previous diagnostic reports, training updates of staff on any requested technologies, and potential future projects and planning. We will also provide technical support for both control system and software/server issues. Our team is always ready to assist you, from routine maintenance to critical support. With our proactive and holistic approach, we unlock the full potential of your industrial IT/OT environment, propelling your business forward with unwavering efficiency and stability.

We provide personalized, hands-on support whenever you need it, led by the industry’s most highly skilled team. Our service and support are designed to drastically reduce downtime and to achieve solutions to issues before they occur.

Our managed services offering supports your IDC, software, and network on an ongoing monthly basis and includes remote monitoring and management, backups, and general support. Customers on our Managed Service Provider (MSP) program will also receive in-depth monthly reports on system health and incident reports.

For any incident unable to be resolved via remote support, a member of the Cybertrol team will be onsite to assess the situation and reach a solution.

Contact us today for service and support to minimize downtime and bring your organization into the future of manufacturing.

Contact Us
24/7 Service and Support


Cybertrol is awesome. We had an issue with the unit tonight, and they just got up and running again, thanks to Cybertrol’s support at this time of night. "
Project Engineer
Medical Device Manufacturer