Minimize Downtime with 24/7/365 Proactive Service & Support

Cybertrol provides 24/7/365 support both during your project and after implementation to adjust to changing needs and ensure your facility continues to perform with minimal downtime. We deliver both remote and on-site support from our team of engineering experts and technicians with proactive responsiveness to get ahead of issues before they occur.

Support Department

• Dedicated support team of engineers
• Automation controls, server, and network support
• Remote support by phone and email
• VPN connectivity for remote support and on-site services

Support Contracts

• MSP for server and software systems
• Periodic system health reports
• Continuous monitoring of server and network infrastructure
• Patches and security updates

Our Inclusive Approach

Cybertrol relies on an inclusive support approach that caters to the diverse needs of all our clients. We are committed to offering assistance to both customers with support contracts and those without. While our support contracts offer the advantage of priority service, we never compromise on providing timely support to all our clients. Our dedication to inclusivity is rooted in our client-centric philosophy, and we strive to ensure that you receive the attention and help you deserve. Regardless of your contract status, our support team is always here to listen, understand, and address your concerns with care and professionalism. With this inclusive approach, we aim to foster strong and lasting relationships with our clients, built on trust, transparency, and the assurance that their satisfaction remains our topmost priority.

Managed Services

We offer comprehensive managed services that cater to all aspects of your industrial IT/OT infrastructure:

• Seamless support for your IDC, software, and network ensures optimized performance month after month.
• Cutting-edge remote monitoring and management tools to proactively detect and address issues, minimizing disruptions and risks.
• Robust backup solutions safeguard your critical data, ensuring its protection and accessibility.
• As an MSP (managed service provider) program participant, receive detailed monthly reports for valuable insights into your industrial IT/OT environment.

We are dedicated to providing you with the best software license support for a range of products, including VMware, Symantec Antivirus, ThinManager, Duo Security, and Rockwell Automation TechConnect. Cybertrol will administer all ongoing software license renewals, version upgrades (for software under support), and patching as well as applicable hardware renewals and updates. With our Production System Backup, powered by Veeam's Backup and Replication software, we ensure the correct operation and security of 25x virtual machines for one year, safeguarding your critical data and systems. For enhanced security, we manage and support Duo Multi-factor Authentication for 20x users annually, with the flexibility to add more users as needed through a change order. At Cybertrol, we take care of the details, even handling the procurement of the Rockwell Automation TechConnect agreement for you.

On-Site Services

For any incident unable to be resolved via remote support, a member of the Cybertrol team will be on-site to assess the situation and reach a solution. Our support contracts include an annual planning and review meeting to review previous diagnostic reports, training updates of staff on any requested technologies, and potential future projects and planning. We will also provide technical support for both control system and software/server issues. Our team is always ready to assist you, from routine maintenance to critical support. With our proactive and holistic approach, we unlock the full potential of your industrial IT/OT environment, propelling your business forward with unwavering efficiency and stability.