Our support services are designed to keep your ICS (industrial control system) and network infrastructure secure, efficient, and reliable. Whether you need immediate troubleshooting or ongoing maintenance, our team provides expert assistance tailored to your unique operational needs—helping you avoid downtime and maintain peak performance.
24/7/365 Phone Support: 800-554-5104
Responsive Support You Can Rely On
Every minute of unplanned downtime affects productivity and can impact your bottom line. That’s why fast, reliable service is a priority—whether you have a support contract or not. Our team is ready to troubleshoot hardware, software, network, and cybersecurity issues remotely or on-site, with typical response times under 15 minutes to help minimize disruptions and restore operations quickly.
Dedicated Support Services
Cybertrol has a dedicated team of experienced engineers that provide comprehensive support services tailored to industrial control and information systems:
Flexible Support Contracts Built for Industry
Cybertrol offers two integrated support contract types—Maintenance and Time & Material (T&M)—that work together to keep your system running smoothly. Maintenance provides proactive monitoring and routine diagnostics, while T&M covers the engineering time required to resolve any issues that are discovered.
Maintenance Support Contracts – Proactive Oversight
Ideal for facilities that value structure and prevention. Includes:
Keep antivirus and critical software up-to-date to maintain functionality and vendor support.
Maintain coverage for key components like SANs, host servers, UPSs, and firewalls.
Includes software patching, firmware updates, remediation of diagnostics, and documentation updates.
Annual diagnostics covering system logs, licensing, redundancy, backups, and more.
Scheduled updates coordinated around plant downtime.
Powered by Veeam Backup & Replication, our service covers 25 virtual machines, ensuring your production system is protected, monitored, and recoverable.
Ongoing checks of critical infrastructure elements such as redundancy, backup systems, and automated alerts to help identify issues before they impact production.
Supported Software and Services:
VMware vCenter and Microsoft Hyper-V
Endpoint Protection for 25 devices
Platform Maintenance Plans
Multi-factor authentication support for 20 users
Procurement and management of your TechConnect agreement and included software
Hardware Coverage:
Time & Material (T&M) Support Contracts – Responsive Action
Pay-as-you-go engineering support for urgent or planned needs:
The most effective support comes when Maintenance and T&M contracts are paired—proactive detection and fast resolution working hand-in-hand.
When everything’s running smoothly in your manufacturing plant, it’s easy to forget just how many interconnected systems are keeping your operations on track. But when something ...
Managed Services
Looking for deeper, ongoing IT/OT coverage? Our Managed Services add:
We Support All Clients—With or Without a Support Contract
While contract clients receive priority access and scheduled services, we offer high-quality, collaborative support to all customers. Whether remote or on-site, our team brings the same level of care and urgency to every engagement.
We provide personalized, hands-on support whenever you need it, led by the industry’s most highly skilled team. Our service and support are designed to drastically reduce downtime and to achieve solutions to issues before they occur.
Our managed services offering supports your IDC, software, and network on an ongoing monthly basis and includes remote monitoring and management, backups, and general support. Customers on our Managed Service Provider (MSP) program will also receive in-depth monthly reports on system health and incident reports.
For any incident unable to be resolved via remote support, a member of the Cybertrol team will be onsite to assess the situation and reach a solution.
