Updated: April 28, 2025

    Cybertrol Engineering is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cybertrol.com. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access this website.

    Information collected directly from you:

    We may collect personal information directly from you, for example through a website form, during a trade show or industry event, while on a sales call, when setting up a new account with us, when you purchase a product or service, and/or when you contact us for customer support. Personal information we collect directly from you may include first and last name, job title, mailing address, email address, business name, and phone number.

    Information collected from your device:

    Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including your IP address, browser and operating system information, time and date of visits, pages visited on the website, geographic location, language preference, referring website address, and other information about how you interact with our website.

    Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

    Use of Personal Information

    We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent. We use information collected automatically from your device to provide our website to you, to optimize your experience, and to assist with our communication and marketing efforts.

    How We Use Your Information

    We may use the information we collect from you for various purposes, including to:

    • Provide, operate, and maintain our website.
    • Improve, personalize, and expand our website.
    • Understand and analyze how you use our website.
    • Develop new products, services, features, and functionality.
    • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
    • Process your transactions and manage your orders.
    • Send you emails.
    • Send you SMS text messages, if you have opted-in to receive them or if you have contacted our customer support line.
    • Find and prevent fraud.

    How We Share Your Information

    We may share your information in the following situations described below. SMS consent or phone numbers for the purpose of SMS are not shared with third parties or affiliates.

    • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
    • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
    • For Legal Purposes: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

    Information Collected Through Mobile SMS Text Messaging

    When you opt-in to receive SMS text messages from us, we may collect your mobile phone number, your carrier information, and any message content you send to us. We will also collect information regarding your interactions with our messages (such as whether you opened a message and any links you clicked on).

    Information Collected Through Customer Support

    When you contact our customer support line, we may collect your phone number. By reaching out to our customer support, you consent to our use of your phone number for SMS text messaging. We will use this number to contact you regarding your customer support inquiry and for any follow-up communications related to your support request.

    SMS Text Messaging Opt-Out

    You can opt-out of receiving SMS text messages from us at any time by replying STOP, UNSUBSCRIBE, QUIT, CANCEL, END to any text message you receive from us. You can also contact us directly to request that you be removed from our SMS messaging list. Please note that opting out of SMS text messaging will prevent us from contacting you via text message, including for customer support inquiries and follow-up communications. If you wish to start receiving text messages from us, reply START, SUBSCRIBE, RESUME, CONTINUE, UNSTOP to begin receiving messages again.

    Email Opt-Out

    You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails or by updating your communication preferences.

    We use Email Marketing Service Providers to manage and send emails to you.

    HubSpot

    Safeguarding and Securing the Data

    Cybertrol Engineering is committed to securing your data and keeping it confidential. Cybertrol Engineering has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

    Links to Other Websites

    Our website contains links that lead to other websites. If you click on these links, Cybertrol Engineering will not be held responsible for your data and privacy protection. Make sure to read the privacy policy documentation of the website you visit from an external link on our website.

    Your Data Privacy Rights

    • Access and Correction: You have the right to access the personal information we hold about you, and to request that we correct or update it.
    • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
    • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are required by law to retain the information).

    To exercise any of these rights, please email your request to marketing@cybertrol.com.

    Children’s Privacy

    We do not knowingly collect or solicit personal information from anyone under the age of 13.  If we become aware that we have collected personal information from any child under the age of 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at marketing@cybertrol.com.

    Your California Privacy Rights

    If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):

    • Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
    • Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
    • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
    • Right to Non-Discrimination: You have the right to non-discrimination in terms of price or service when you exercise a privacy right under CCPA.

    To exercise your California privacy rights, please email us at marketing@cybertrol.com. We will verify your request using the information associated with your account, including email address.

    GDPR Compliance

    If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

    • Right to Access: You have the right to access your personal information and receive a copy of it.
    • Right to Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
    • Right to Erasure: You have the right to request the deletion of your personal information under certain conditions.
    • Right to Restrict Processing: You have the right to request the restriction of the processing of your personal information under certain conditions.
    • Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
    • Right to Object: You have the right to object to the processing of your personal information under certain conditions.
    • Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

    To exercise your GDPR rights, please email us at marketing@cybertrol.com. We may need to verify your identity before processing your request.

    Changes to this Privacy Policy

    We may update this Privacy Policy at any time. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

    Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Cybertrol Engineering
    6550 Wedgwood Rd N, Ste. 300
    Maple Grove, MN 55311
    Email: marketing@cybertrol.com
    Phone: 763-559-8660

    Thank you for visiting our website. Your privacy is important to us, and we are committed to protecting your personal information.